Refund and Returns Policy

At Goxcity, we take pride in delivering fresh, high-quality flowers. If you are not completely satisfied with your purchase, we have a clear refund and returns policy to ensure your peace of mind.

1. Eligibility for Refunds and Returns

  • Fresh Flowers: Due to the perishable nature of fresh flowers, we only accept returns and offer refunds for damaged or incorrect orders. You must notify us within 24 hours of receiving the flowers if there is an issue.
  • Non-Perishable Items: For non-perishable items (e.g., vases, decorative accessories), returns are accepted within 14 days of delivery if the items are unused and in their original packaging.
  • Non-Returnable Items: Personalized arrangements, sale items, and custom floral designs are non-returnable unless they arrive damaged or faulty.

2. Refund Process

  • To request a refund, please contact us at Contact@goxcity.com with your order number and details of the issue.
  • Refunds for approved returns will be processed within 7-10 business days and credited to your original method of payment.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Return Shipping

  • Customers are responsible for return shipping costs unless the product was damaged or incorrectly delivered. We recommend using a trackable shipping service to ensure that we receive your returned items.
  • For further assistance or to initiate a return, please contact our support team at Contact@goxcity.com

 

Refund and Returns Policy

Effective Date: 24/10/2024

At GoxCity, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with the products you received, you may be eligible for a return or refund under the conditions outlined in this policy.

1. Return Eligibility

To qualify for a return:

  • Items must be returned within 30 days of the delivery date.
  • Products must be in their original packaging and condition, unused, unworn, and unwashed, with all original tags and labels attached.
  • Certain items, such as custom orders, digital goods, and final sale items, are not eligible for returns.
  • You must provide proof of purchase, such as an order confirmation email or receipt.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer service at contact@goxcity.com or call our hotline at 732-681-1363 with your order number and reason for return.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send the item back.
  3. Ship the item to our return address at: 5354 W 9th Ct, Hialeah, Florida 33012, USA.

Please note that return shipping costs are the responsibility of the customer, except in cases where the item was defective or incorrect.

3. Refund Process

Once we receive and inspect the returned item, we will notify you via email. If the return is approved, a refund will be issued to your original payment method within 7-10 business days. Depending on your financial institution, it may take additional time for the refund to appear in your account.

4. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return it following the steps outlined above and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at contact@goxcity.com or 732-681-1363. Provide a description of the issue and include photos if possible. We will arrange for a replacement or refund at no additional cost.

6. Non-Returnable Items

Certain products are not eligible for returns, including:

  • Custom or personalized items
  • Digital downloads
  • Gift cards
  • Items marked as Final Sale