Privacy Policy

Effective Date: 24/10/2024

At GoxCity (https://goxcity.xyz/), we prioritize your privacy and are committed to ensuring the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: This includes your name, email address, phone number, mailing address, and payment details when you create an account, place an order, or interact with customer service.
  • Non-Personal Identification Information: This includes browser type, IP address, operating system, and usage data when you interact with our website. We collect this data to improve user experience.
  • Cookies and Tracking Data: We use cookies to enhance your browsing experience, store information about your preferences, and track user behavior on our website. You can choose to disable cookies through your browser settings.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To Process Transactions: Your personal information allows us to process orders, facilitate payments, and deliver the products you purchase.
  • To Improve Customer Service: We use your data to respond to your inquiries, manage complaints, and enhance our overall service.
  • To Personalize Your Experience: By analyzing your preferences and interactions, we offer a tailored shopping experience and relevant product suggestions.
  • For Marketing Purposes: With your consent, we may send promotional emails about new products, special offers, or updates on our services.
  • To Ensure Legal Compliance: We may disclose your personal information to legal authorities if required by law, or to comply with regulatory obligations.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with:

  • Third-Party Service Providers: These include payment processors, delivery services, and IT support providers who assist in operating our business and delivering products to you.
  • Legal Obligations: In response to legal processes or requests from public authorities, we may disclose personal information to comply with the law.

4. Security of Your Data

We implement advanced security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use encryption protocols, secure servers, and regular security audits to ensure the safety of your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your data is no longer needed, we will securely dispose of it.

6. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to update or correct any inaccurate information.
  • Deletion: You can request the deletion of your personal data, subject to legal obligations.
  • Withdrawal of Consent: You can withdraw your consent for the processing of your data at any time.

To exercise any of these rights, please contact us at contact@goxcity.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we encourage you to review it regularly. If significant changes are made, we will notify you via email or a prominent notice on our website.